Local Utilities

Rochester Gas & Electric
  • Customer Service: 1-800-743-2110
  • TTY Users: 1-800-962-3293
  • Emergency Number & Natural Gas Odor: 1-800-743-1702
  • Electric Interruption & Emergency: 1-800-743-1701
  • Business Customer Service: 1-888-755-8900
  • Malfunctioning Pole Light: 1-800-743-2110
  • RG&E website
National Grid (formerly Niagara Mohawk)
  • Customer Service: 1-800-642-4272
  • Power Outage: 1-800-867-5222
  • Before You Dig: 1-800-962-7962
  • National Grid website
Frontier Telephone
  • General Information: 585-777-1000
  • Customer Service: Home: 585-777-1200
  • Customer Service: Home, TTY: 585-325-7692
  • Repair: 585-777-1611
  • Repair, TTY: 585-232-8927
  • Annoyance Calls: 585-777-5749
  • Buried Cables: 1-800-962-7962
  • Buried Wires:  585-546-7075
  • Frontier website
Spectrum